This Privacy Notice applies to the Genetic Matrix Ltd. (“geneticmatrix.com”) website and client portals (Hub); used to facilitate the creation of Human Design and Astrology Charts plus ancillary software services and tools. This privacy notice applies to all countries from which clients can access the geneticmatrix.com website.
Please review this Privacy Notice carefully.
Genetic Matrix will share your information only as described in this Privacy Notice, or as permitted by law. Genetic Matrix will not sell, lease, rent, or trade your personal information to any third party for that party’s marketing or promotional purposes.
This Privacy Notice explains:
· Information we collect and the sources from which we collect it
· How we use the information we collect · How we share the information that we collect
· How long we retain information
· What are your rights
· Cookies and third party technologies
· How you can manage your privacy choices
· How we protect the security of your personal information
· Updates to this Privacy Notice
· How to contact us
· Copyright & Disclaimer
· Services Information
· Pricing & Permitted Usage
Information we collect and the sources from which we collect it
Genetic Matrix collects information about you from:
· you;
· your use of the Service; and
· third parties.
Information that We Collect from You
Financial information. When you use the Genetic Matrix Service to receive payments we collect certain financial information from you, such as credit card information required for subscription billing.
Payment transaction information. When you, make a payment through the Genetic Matrix Service, we collect information about the payment transaction and the transacting parties, such as the date, time and location(s) of the transaction, identifying information of the sender and recipient, the
payment or transfer amount(s), bank account information for the sender and/or recipient, a description of the transaction, and the Service Fees charged by Genetic Matrix.
Feedback. We collect information that you choose to provide to us in connection with your feedback about Genetic Matrix through our Contact Page or the Genetic Matrix Service.
Other. When you use the Genetic Matrix Service or otherwise engage with Genetic Matrix we may collect information about you, such as name, email address, phone, and mailing address, and birth data required for chart creation.
Information We Collect from Your Use of the Genetic Matrix Service
How you interact with the Genetic Matrix Services. We collect information about how you access the Service, including but not limited to your IP address; the domain name of the Internet Service Provider you use; and the date(s) and time(s) you access the Service; the pages you access and view; any term(s) you search; and the individual address of the device that you use to interact with the Genetic Matrix Service.
Information from third parties you choose to interact with through Genetic Matrix.
We collect information about you from the 3rd party payment service PayPal being used for subscription payments. This is an entirely independent and secure payment processing utility. Your credit card information is never disclosed to us.
Information We Collect about You from Third Parties
Identify verification. We collect information about you from third parties as required and permitted by law, including but not limited to for purposes of verifying your identity and/or complying with anti-money laundering and anti-terrorism financing laws, “know your customer” regulations, and OFAC sanctions requirements.
Compliance and fraud. We collect information about you from third parties for purposes of fraud detection and prevention, in connection with certain types of investigations, or as otherwise permitted by law to ensure the safety and security of the Service.
Address and Organization information. We collect information about you or your legal non-natural person or entity (your “Organization”) from commercially available sources to ensure your account information, for example your address, is accurate and up to date.
How we use the information we collect
We use the information that we collect for purposes of:
· providing the Genetic Matrix Service,
· improving the Service,
· maintaining the security of the Service and our network, and
· as required or permitted by law.
To Provide the Genetic Matrix Service
Providing our Service to you. We use the information that we collect about you, together with the content that you upload to the Service, to provide the Service to you in accordance with your
instructions. We also use your information to process payments received by you and to provide you with transaction history information.
Providing customer service and technical support. We use your information, including your name, phone number, email address, account number, payment history and device information, to process and respond to your requests or inquiries, and to provide you with customer service, technical support, or software updates.
Communicating with you. We will use your information to contact you about the Service, and to provide you with security, technical, support and administrative messages.
When contacting you by phone, Genetic Matrix may, without further notice or warning and in its sole discretion, where permitted by law, monitor or record telephone conversations between Genetic Matrix or its agents and you or anyone acting on your behalf, for quality control and training purposes or for Genetic Matrix’s protection.
To Improve the Genetic Matrix Service
Improving and developing the Service. We aggregate your information, including your payment transaction information and your feedback to Genetic Matrix, with information from other Genetic Matrix users and use that data to improve the Service, to develop new Genetic Matrix products or features, and to enhance the quality of the Service. We use this information to provide you with a better experience, to administer the Service, to improve the quality and value of the Service, and to gather broad demographic information about how the Service is used.
To Maintain a Secure Environment
Protecting your use of the Service. We use the information we collect from you to prevent, detect, investigate, and report fraud or security incidents related to your use of the Service. We use your information to investigate any error, unauthorized transaction, or other fraud or security incident that we discover or that you report to us.
Ensuring the reliability, safety and security of the Service. We use the information that we collect to comply with all laws and regulations applicable to the Service. We use the information that we collect to secure and protect the integrity of our network, prevent unauthorized access to the Service, help diagnose and troubleshoot potential hardware malfunctions, and otherwise secure the Service.
As Required or Permitted by Law
We may use the information that we collect about you as required or permitted by law. Such uses include but are not limited to compliance with anti-money laundering and anti-terrorism financing laws, “know your customer” regulations, and OFAC sanctions requirements.
How we share the information that we collect
We share your information:
· with third parties that you authorize,
· with our partners and service providers,
· as required or permitted by law, and
· with your consent.
With Third Parties That You Authorize
With third parties you choose to interact with through Genetic Matrix. We share your information with third parties that you choose to interact with through the Genetic Matrix Service. This Privacy Notice does not apply to collection, storage, or other processing of your information by third parties. The privacy practices of third parties, such as social media sites, are governed solely by their privacy policies and terms of use. To understand how third parties process and protect your information, we recommend that you review their privacy policies, terms of use, and websites.
Fraud prevention. We may share information about changes to your Genetic Matrix account, such as changes to a bank account or to your address, with Genetic Matrix customers for purposes of fraud prevention and detection.
With Our Third Party Service Providers and Partners
With our third-party service providers and business partners. We may share your information with our third-party service providers and business partners as needed to provide, maintain, support, secure, and improve the Service. Services provided to Genetic Matrix by these third-party providers include, but are not limited to, identity verification, payment processing, fraud prevention, database management, data storage, error reporting, and web analytics. Our third-party service providers have access to your information only for the purposes of performing specific tasks on our behalf, and are obligated not to use or disclose your information for any other purpose or in any manner that is inconsistent with this Privacy Notice.
For example, Genetic Matrix may use the Google Maps Platform (“Google Maps”) through the Service and your use of Google Maps is subject to Google’s Terms of Service and the Google Privacy Policy.
Aggregated and non-identifying information. We share aggregated and anonymized information with third parties for industry analysis, and other purposes. Aggregated and anonymized information shared for these purposes will not contain personal information. Specifically, Google Analytics in this regard.
As Required or Permitted by Law
As required by law. We will share your information with third parties as required by law. Genetic Matrix cooperates with government, law enforcement, and private third party requests for information as we, in our sole discretion, determine is reasonably necessary to comply with any applicable law, regulation, government request or legal process, including but not limited to subpoenas.
As permitted by law. We may share your personal information as permitted by law, including, but not limited to, as we, in our sole discretion, believe necessary or appropriate to ensure the security and confidentiality of the Service, to prevent, detect or respond to fraud or security incidents, to respond to claims and legal process, to protect the property or rights of Genetic Matrix or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity.
In connection with business transactions or corporate changes. The information that we collect in connection with the Service is a business asset. As a result, we may share or transfer your information if we enter bankruptcy or are party to a business transaction, such as a merger, acquisition, reorganization, or asset sale.
With Your Consent
We may share your information at your direction or with your consent.
How long we retain information
Genetic Matrix will retain your information in accordance with our internal records retention and management policies and procedures, including as necessary to provide you with the Service, or as long as necessary to comply with our legal obligations, resolve disputes, reserve our legal rights, and enforce our agreements. The file containing your information will be maintained on our servers or those of our service providers and will be accessible by our authorized employees, representatives and agents as necessary for the purposes described in this Privacy Notice.
What are your rights
You may have certain rights in respect of the deletion of your information. If you wish to exercise these rights, please contact the Genetic Matrix Support Team at support@geneticmatrix.com.
Cookies and third party technologies
Genetic Matrix and our third-party service providers set and use cookies and similar technologies to store and manage user preferences, enable content, and gather analytic and usage data, and deliver targeted advertising. A cookie is a small text file that is placed on a computer or other device, and is used to identify the device and to collect information.
Cookies are typically assigned to one of the following categories, depending on their function and intended purpose:
· Essential cookies enable you to navigate our Website and to use the Service. Without these cookies, our Website will not perform as smoothly for you as we would like, and we may not be able to provide certain core functions and features.
· Analytics cookies
We use third-party service providers, including Google Analytics, to analyze the use of our Website. You can opt-out of the use of web analysis at any time either by downloading and installing a Browser Plugin offered by Google or by configuring your browser to delete and reject cookies.
· Social Media cookies collect information about your visits to our Website, but only when you are logged in to your social media account(s).
· Customer interaction cookies allow us to communicate with you, including for purposes of real-time communication through our chat feature.
Most browsers are set up to accept cookies automatically. You can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer. Some browsers have “Do Not Track” features that allow you to tell websites not to track you. These features are not all uniform. Genetic Matrix does not currently respond to “Do Not Track” signals.
How you can manage your privacy choices
Device settings. The device that you use to interact with the Service may have setting options that can be enabled or disabled to allow the Genetic Matrix Service to access and use certain information and features on your device, such as mobile app push notifications. You can adjust your device
setting if you do not want Genetic Matrix or the Service to have access to this information or these features. You can also adjust your device or browser settings to block or provide notice of Cookies on your browser or mobile device. Please note, however, that disabling or limiting certain cookie settings on your device or browser may prevent you from interacting with some or all of the features of the Service, or may require you to do additional authentication.
Community forums. Genetic Matrix may offer blogs and publicly accessible community forums. You should be aware that any information you provide in these forums may be read, collected, and used by others who access them. To request removal of your information from a blog or community forum, contact the Genetic Matrix Support Team at support@geneticmatrix.com.
How we protect the security of your information
Genetic Matrix is committed to protecting the security and privacy of your information. Genetic Matrix recognizes the importance and confidentiality of your information. We have implemented technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, use, and modification. Please be aware however that no security measures are perfect or impenetrable.
International transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.
Updates to this Privacy Notice
This Privacy Notice may be updated periodically and will be posted on the Website, indicating when it was last updated. If there are material changes to our Privacy Notice, we will post a notice on our website and/or provide other notice as required by law. If you object to any changes to this Privacy Notice, you can stop using the Service.
How to contact us
If you have any questions or concerns about this Privacy Notice or about how Genetic Matrix collects, uses, or otherwise processes your information, you can reach the Genetic Matrix Support Team at support@geneticmatrix.com or contact us at:
Attn: Privacy Officer
Genetic Matrix
13 Freeland Park
Poole. Dorset
United Kingdom BH16 6FA
Copyright & Disclaimer
Unless otherwise specified and/or credited all images, artwork, text and graphics, of this site, are the copyright of Genetic Matrix. All rights reserved. All art, images, designs, charts and material are copyright of Genetic Matrix and may not be resold, added to design or art collections of any nature or any other unauthorized form of distribution or reproduction without express written permission by Genetic Matrix.
All materials featured are offered for individual or commercial information only and as such are offered on a ‘as is’ basis. Any other use of graphic material found on the site including mirroring or copying any part of the site is prohibited without the express written consent of Genetic Matrix or authorized representatives.
Visitors are permitted and encouraged to link to this site. You are welcome to link to any page or section of the web site. Any form of reproduction, electronic or otherwise is strictly forbidden without prior written consent. If you have any questions about these terms or would like information about licensing images and/or materials from Genetic Matrix please contact us.
Graphics may not be resold, added to design or art collections or social media pages, as part of a gallery or template collection or redistributed in any manner without express written permission by Genetic Matrix.
Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please email us at support@geneticmatrix.com
The return address is set by default to the Genetic Matrix fulfilment facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven’t added a billing method in your GM Shop Account, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Genetic Matrix does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – It is best to contact Genetic Matrix before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Genetic Matrix reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.